We’re glad you showed your interest in understanding our “Payment Policy”!
Innovia Property Care has outlined all payment-related terms on this page for your understanding. Please read every term carefully before conducting business with us.
By continuing your usage of this website, you express your acceptance of these payment policies as outlined, below:
Payment Methods
The following payment options are accepted at Innovia Property Care:
- Bank Transfer (invoice details provided)
- Debit & Credit Cards (MasterCard, Visa, etc.)
- Cheques (payable to Innovia Property Care and subject to clearing)
All payments must be paid in AED (or, for clients from abroad, in another currency as mutually agreed upon). You’re liable to cover any transaction fee in case your payment mode is debit/credit card.
Payment Terms
- You’re responsible for clearing outstanding invoices within 7 days from the date of issuance.
- If payment is made on quarterly basis, a 5% discount will be granted (if applicable).
- If payments are not received by the deadline, the services will be suspended on immediate basis. Plus, there’ll deductions from your initial deposit (subject to situation).
- A payment notice will be sent 7 days prior to due date after that, services will be suspended until the dues are cleared.
Invoicing Procedure
Invoices will be issued on a monthly/upon project completion basis or as per mutual consent.
The invoice will contain:
- Comprehensive summary of the services rendered
- Amount due (inclusive of VAT)
- Payment guidelines and bank information
- Date of payment due
We’ll email invoices to your designated business address. Invoices must be paid by clients within 7 days of receipt.
Advance Payments/Deposits
Before work begins, all services costing more than AED 50,000 require a 50% deposit.
Unless the service contract specifies otherwise, deposits are non-refundable.
Following service cancellation, advance payment refunds, if any, will be handled within 7 business days.
Service Disruptions & Payment
- The support for our services will be suspended in the event of failure in invoice clearance within 7 business days.
- We may cancel your contract if you fail to clear pending invoices within 7 working days.
- Legal action to reclaim the unpaid amount will be taken if payments are not made on a consistent basis.
Taxes & VAT
- Unless otherwise exempt by law, all invoices are subject to the 5% Value Added Tax (VAT) in the United Arab Emirates.
- Any additional taxes or fees that apply to foreign transactions in their individual jurisdictions are the client’s responsibility.
- VAT registration details will be supplied on each invoice, as per UAE requirements.
Payment Disputes
- Any disagreements or inconsistencies with invoices must be reported in writing by clients to us within 1 day of receipt.
- After reviewing the dispute, we’ll get back to you in 3 business days.
- The invoice will be amended as needed if a dispute is legitimate.
- If disagreements cannot be settled, we may file lawsuits or participate in arbitration under UAE law.
Refund Policy
Refunds are only offered in the following circumstances:
- Overspending
- Terminated services (with prior notice)
- Failure to oblige the contract’s terms
- If services were only partially completed prior to termination, partial reimbursements can be given.
- Refunds are processed within 7 business days (subject to approval)
- Refund amount will be adjusted to prior administrative fee or service charges.
Confidentiality & Security
- The client agrees that all payment information will be treated in strict confidence and used solely for payment processing.
- We follow international data security standards (like PCI-DSS) to ensure a secure card transaction.
- Except as needed by law or to complete the transaction, client payment information will not be disclosed to outside parties.
- We will respond quickly to any payment security breaches and in accordance with UAE data protection regulations.
Amendments to Policy
- Innovia Property Care reserves the right to make amendments in these policies (either partial or in full) at any given time in future.
- Any charges made to these policies will be communicated to you (Client) in writing via email and on our website.
- An update date will be published if we make any changes to these payment policies in future.
Contact Information
If you find any issue with this payment policy, feel free to contact us on the details, below!