Thank you for showing interest in understanding “Privacy Policy” before continuing using Innovia Property Care’s website!
We’re committed to safeguard the personal data that we collect, process or store in compliance with the UAE’s Personal Data Protection Law (PDPL) and other applicable regulatory bodies. By using our services, providing any personal data, and navigating our website, you express the acceptance of these policies.
Before you continue using our website, please take a moment to read the policies underlined below.
Information We Collect
For offering tailored facilities management service experience, we collect different types of information. Here’s what personal information we collect, store, and process when you use our website:
- We may collect personal information such as your name, phone number, email address, job title, or residential address.
- For identification purposes, we may also collect documents such as Emirates ID or passport for legal compliance requirements.
- Information such as your device, browser type, or IP address can also be collected (if necessary) when you visit our website.
- We also reserve the right to collect service-related data. This service-based information includes (but not limited to) maintenance schedules, your feedback or your communication history with one of our representatives.
- For offering personalized facilities management solutions, we may also collect sensitive information such as biometric data, CCTV footage etc.
How We Collect Information
We, at Innovia Property Care, use various methods for collecting information. Let us give you a brief introduction of our data collection methods, below:
- We collect the information via the forms you fill out on our website. When you share your phone number or email address, we keep them in our record, too.
- When you visit our website, we track your cookies, browsing data, and IP address to understand if you’re a new user or visited us in the past.
- We may also keep record of CCTV footages (when necessary) in locations where we’re offering you security solutions.
- We may receive and record information from third-party or sub-contractors to offer a tailored FM solution.
Use of Information
Innovia Property Care collects your personal information for different reasons. Let us give you an overview of how we collect, store, and use your personal data.
We may use your personal information for:
- Delivering and managing personalized services (facility maintenance, technical support, cleaning, or security)
- To respond to your queries, update you about new service updates, solve your complaints.
- For improving our service delivery, develop new services according to your feedback, and improved internal processes.
- For meeting regulatory and legal obligations under UAE laws (i.e. identity verification/security protocols)
- For advertising and promoting our services via email newsletter (if you opt for receiving emails).
Why We Process Personal Data
For complying with UAE”s data protection laws (PDPL), we process your personal data on various legal grounds. Here are some major reasons we collect, store, and process your personal data:
- We use your data for service request fulfillment and oblige the contract we enter with you.
- For complying with UAE’s legal laws such as identity verification record-keeping, and regulatory reporting requirements.
- For customizing our facilities management solutions to offer you maximum value against your investment in our services.
Data Disclosure
Innovia Property Care respects your privacy and would never sell any personal information that you’ll share with us. We, however, may disclose your personal data in certain situations such as:
- We may share your personal information with third-party service providers or our contractors who help us in your service fulfillment requirements.
- We may also share your data to government authorities or regulatory bodies to comply with UAE’s laws.
- We may share your personal data in the event of business acquisition or a merger in future.
- We may also share your personal information with our legal advisors, auditors, or accountants for business-related matters only.
Data Retention Policy
We store your personal data for specific reasons and would never save this information otherwise. Here are the scenarios in which we store your personal data:
- We store your data to improve our services
- We retain your personal information to comply with UAE’s legal laws.
- We store CCTV footage, biometric or access logs for a limited time period (in accordance with industry standards)
- We may retain your data for sharing marketing messages or announcements (if you opt for newsletters only)
Once the information serves its purpose, our system automatically deletes your personal information from our systems.
User Rights
As a respected user of Innovia Property Care, you have certain rights when you access our website. Let us explain your rights while interacting with Innovia Property Care:
- You’ve the right to request access of your personal data that we store and process.
- You may request for information correction if you find any inaccuracy in your data.
- You can request for data deletion if you no longer want us to store your data.
- You have the right to request data restriction to limit our use of your personal information.
Changes to the Privacy Policy
Innovia Property Care has the right to fully update, make partial revision or fully amend these policies from time to time. These changes may be required as per change in UAW laws, nature of business, or any significant event impacting the industry.
Whenever we make amendments to these policies, we’ll notify you through appropriate channels (email or website notifications). We will also mention revision dates whenever we make these changes.
Please read these privacy policies from time to time to stay updated with our set guidelines.
Contact Information
We’re always available to address any concerns, questions, or requests you have regarding our privacy policies. You may contact us on the information given below and get in touch with one of our representatives:
Email: care@innoviaproperties.com
Phone: +971 4 235 0843
Address: Office 14, Adel Mohamed Ali Jasim Building, 1st Floor, Al Quoz 1, Dubai
You may continue navigating our website by expressing the acceptance of these privacy policies.